1. Introduction

Welcome to United Group! These terms and conditions govern your use of our website and services. By using our website and booking a move with us, you agree to these terms and conditions. Please read them carefully.

2. Services

The United Group offers moving and logistics services, including complete residential and office moves, custom furniture delivery and assembly, and partnerships with furniture manufacturers and retailers. For more information about our services, please see our UG Move Master Guidelines.

3. Account creation

To book a move, users must create an account. By registering, you agree to provide accurate information, including your full name, email address, phone number, and relevant details, depending on whether you are a personal or business customer.
Note: You are responsible for maintaining the confidentiality of your account login information.

4. Booking and appointments

Once you have received a quote, you can book your move by selecting your preferred date.

Cancellation: You can cancel your booking up to 24 hours before the scheduled appointment time. After that, fees may apply.

Changes: United Group reserves the right to change, cancel, or adjust the price of your appointment if conditions or required services change.

5. Prices and payment

We do not accept payments directly through our website. All prices and quotes are processed through our UG Move Master policy and will be provided to you after your move details have been confirmed. Any price changes will be clearly communicated to you.

6. User obligations

By using our services, you agree to:

When booking your move, provide accurate and complete information.

Please inform us of any special circumstances (e.g. fragile items, difficult accessibility) that may affect the move.

The customer is liable for any problems or errors caused by inaccurate information.

7.Liability

United Group is not liable for any damages or problems resulting from incorrect or incomplete information provided by the user. Customers are responsible for the accuracy of the data they provide.

8. Change of conditions

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page. By continuing to use our website or services, you accept the updated Terms of Service.

9. Cookies and data protection

For information on how we handle cookies and personal data, please see our Privacy Policy and Cookie Policy.

10. Account blocking

United Group reserves the right to suspend or terminate a user account if it suspects that the user has violated these Terms and Conditions. Users will be notified in the event of an account suspension.

11. Dispute resolution

In the event of any dispute arising from the use of our Services, you agree to resolve such dispute through legal proceedings within the jurisdiction of Germany.

12. Contact information

For any legal inquiries or to reach out about our Terms & Conditions, please contact us at legal@united-group.com.

End of the General Terms and Conditions